Shipping and delivery
We are proud to offer FREE shipping services that currently operate in the USA & Canada. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We only provide free shipping to the USA & Canada.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of giftuber.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very fast delivery considering AliExpress usual delivery times… the quality is very very nice .. almost like or may be even better than my original pandora ones .. will definitely order more ..
beautiful, is real silver
When I order the starfish, it’s buy one get one free bracelet, but their staff didn’t communicate well and forgot to send the bracelet with the charm together, and they said will send the bracelet to me when I order next new order. I’m a bit unset for that.
I love too very cute I’m very happy
Beautiful charm. I will wear with pleasure. Can’t wait to show my friends.
Very nice charm, details all finesse.
Lovely, nice and with bracelet and gift bag! Recommended
dont recall if this ever came, will check.
Very very pretty we will say the real
It is beautiful! I received extra bracelet, so I am really surprised. Thank you very much. I was waiting on my order only 17 days
Beautiful little fish, super fast shipping, very good attention and arrived with sachet and gift bracelet! (:)
Received it is more beautiful than in the photo and thank you to the store for the gift a very beautiful bracelet!
I arrive very fast, exact to description and with gift
Beautiful, I recommend the shop and the store,